Pharmacy Customer Support
Technical Support
Support for McKesson Connect, CSOS Ordering, EDI, Accounts Payable (MCAP) and Mobile Manager 100 & 25 devices.
(800) 793-9875
Retail National Account Support
Support for large pharmacy chains to resolve CII issues, handle returns, placing orders, stock availability, and all other inquiries with our distribution centers.
(855) 625-6285
Hospital & Health Solutions Support
Support for hospital pharmacies for emergency orders, submit contract pricing cases, drop shipment processing, stock availability, handle returns, and all other inquiries with our distribution centers.
(855) 625-4677
Independent, Small, and Medium Chain Pharmacies Support
Support for independent, small, medium pharmacy chains to order durable medical equipment, home health care items, handle returns, drop shipments, and interface with the DC on behalf of our customers.
855-MCK-RETL (855-625-7385)
Health Mart Customer Support
Support for McKesson's HealthMart pharmacy franchisees
Monday – Friday 7:00 am – 9:00 pm (CT)
855-HLTH-MRT
(855) 458-4678
Coupon and LoyaltyScript Support
Customer Support Line for cards and coupons powered by McKesson, including LoyaltyScript and TrialScript.
(800) 657-7613
Contact Online
Medical and Surgical Supplies Support
Medical-Surgical Sales and Support
McKesson Medical-Surgical support for all inquiries except online ordering.
Monday – Friday 8:00 am – 5:00 pm (ET)
(800) 446-3008
Customer Systems Technical Support
SupplyManager ordering issues, passwords, ScanManager, and ORBITS. Technical support for CSOS, McKesson Direct, and EDI.
Monday – Friday 8:00 am – 5:00 pm (ET)
(800) 422-0280
Specialty Health Support (Drugs, Plasma, Biologics)
McKesson Specialty Health Customer Support
For assistance with online ordering, login or password issues.
All Specialties except Oncology, which has its own number.
Monday – Friday 7:00am – 7:00pm (CT)
(855) 477-9800
Oncology Support
McKesson Specialty Health Oncology support.
Monday – Friday 7:00am – 7:00pm (CT)
(800) 482-6700
mshcustomercare-oncology@mckesson.com
McKesson Plasma and Biologics (MPB)
Emergency Orders 24 hours a day/7 days a week.
8:00am – 6:30pm (CT)
877-MCK-BLOOD (877-625-2566)
mpb@mckesson.com
iKnowMed and Lynx Technical Support
Help with iKnowMed (option 1); Lynx, Total View, Regimen Profiler (option 2); Clear Value Plus, and Practice Insights (option 3)
(888) 338-8445
Pharmacy Management and Automation Support
McKesson Pharmacy Systems Customer Support
Support for Pharmaserv, Pharmacy Navigator, Accounts Receivable, Printer issues, and Signature Center.
(800) 424-0444
MPSPFW@McKesson.com
EnterpriseRx Customer Support
Support numbers for the different EnterpriseRx service levels.
(800) 283-2892 - Chain Support
(866) 821-7279 - Level1 Support
(866) 250-4684 - Outpatient Support
Point of Sale Solution
Support for McKesson’s EnterpriseRx POS pharmacy software system.
(800) 872-0006
High Volume Solutions Customer Support
Support for McKesson High Volume Solutions pharmacy automation.
(866) 263-6144
PharmacyRx Support
McKesson Pharmacy Systems Customer Support Center
(800) 944-1100 (Option 3)
Pharmaserv POS
Support for the Pharmaserv Point of Sale system.
(800) 837-4767
McKesson Technology Solutions Support
McKesson Cardiology Division
A true cardiovascular information system
(973) 355-9900
(866) 772-0202 (toll free)
Fax: (973) 355-9901 or (800) 261-5432
Interqual Support
McKesson Health Solutions
(800) 477-7042
CESupport@McKesson.com
McKesson Medical Imaging
Location: 130-10711 Cambie Rd, Richmond, BC V6X 3G5
Shipping: #100-10200 Shellbridge Way Richmond, BC Canada V6X 2W7
(604) 279-5422
(800) 661-5885 (toll free)
(800) 663-2533 (general inquiries)
Fax (604) 279-5468 or (800) 261-5432
RelayHealth Financial Customer Support
Support for RelayHealth Financial, to streamline cash flow and operations.
(800) 527-8133